Queuing Management System is an enterprise-grade solution designed to organize and manage the customer flow in the waiting area. A more advanced and easier way of regulating queues by the help of ticket-based solution which enables staff to identify the customer’s needs as soon as they walk in. A digital signage screen display also makes it easy for customers to view availability of the counters and queued numbers. It reduces waiting period of customers which increases customer satisfaction and optimizes service productivity of employees at the same time.Get Started!
Customers use a virtual queue by taking tickets in the Queuing Station. Customers will select their business transaction and will be queued to their designated station.
All queues from different stations can be viewed in a single unit. The station is specified beside the queue to show customers which station will serve them.
When your staff is ready to serve, customers are notified by a chime or voice announcements.
Entertains waiting customers with company advertisements and integrated digital signage.
The system is centrally controllable because it is housed by a central server where all stations are connected to.
Real time monitoring of staff performance, and statistical analysis of operational efficiency and measures of KPIs.
Statistical reports are generated by the system which provides clear information on useful evaluation on customer experience, staff performance and overall operational efficiency.
All stored passwords are hashed. This is one way encryption method to protect user passwords even when the database is accessed by an unauthorized entity.
The software have the capability to record user activities and report all actions made by user, which includes any historical changes made to any information within the software.
Administrator users are able to setup custom authorized access to different user levels.
Administrator users are able to manage user levels to categorize user types of the system.